If you are experiencing crashes, freezes, or longer-than-normal load times, here are the most frequent solutions. Please test after each step to see if the issue has been fixed.
- Make sure you are updated to the latest iOS (11 or above)
- Make sure Wi-Fi is turned on and the signal strength is strong
- Close other apps that may be running at the same time to free up available memory (The app may need 2 to 3 GB of available storage to load the first time.)
- Restart the device. Make sure that any apps which open automatically after you restart are closed before you try to reopen this app
**PLEASE BE AWARE: Deleting the app will cause you to lose all progress and/or purchases in the game.** If you continue to have any issue, please CONTACT US using the button in the settings. Please let us know what type of device you are using to play the app and give us a brief description of the issue you are experiencing.